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Information Technology

The Wesley Biblical Seminary Department of Information Technology seeks to use all of its resources to support the WBS learning community. Through the use of innovative technology and helpful support, WBS IT makes learning in the 21st century simple, inventive, and efficient.

Need IT Support?

Before you do anything else, check out the Tutorials page as well as the following checklist of time-saving things you can do to get yourself on the road to computer recovery. Knowing these simple steps when trouble comes will save you time on the phone with IT support.

1. Reboot

Yes, this idea is as basic as it sounds but you'd be surprised how many people don't try this simple step before calling for help. If your computer is giving you trouble, try turning it off and back on again. Believe it or not, at times computers get confused just like we do. This confusion can sometimes result in the computer attempting an incorrect action and receiving an error message. The reboot will potentially clear your computer of confusion and save you the trouble of a phone call.

2. Check the plug

If you're having trouble with one of the accessories attached to your computer, confirm that the hardware is plugged in and turned on. For example, if you are receiving error messages when trying to print, check out the printer. Is it plugged in correctly? Did you try plugging it back in? Is it turned on? If it's a printer, does it have paper? Answer all of the basic questions you can think of because these are the preliminary questions IT support will ask you. The closer you look at your hardware, the smoother your phone conversation with support will be.

3. Force quit

This quick and easy step may be the answer to all of your questions. For PC users, this command is known as Ctrl + Alt + Delete, while Mac users select Command + Option + Escape. Forcing your computer into this action will allow you the opportunity to look at your Task Manager. Task Manager will show you all the programs currently running, as well as those that aren't responding or "frozen." If you do have an unresponsive program, you will be able to manually quit via the Task Manager and, hopefully, free up your computer's ability to run smoothly again.

4. Support forums

Check out online support forums that offer general support and answers for your computer. Whether you're a Mac or a PC, you should be able to find answers to basic questions others have had in the past. The research may also help you become more familiar with your technology, teaching you things you didn't know before.

5. Gather information

If you have exhausted all other means and still need to call IT support, know some basic information about your computer before dialing. Be ready to provide the type of operating system you're running, what applications were open when the error occurred, when the problem occurred, what error message/s you may have encountered and what you were trying to do. When in doubt, gather what you can before making the call.

If none of these steps solves your IT-related problem, please contact Randy Wilson, WBS Director of Information Technology.